ACT SaaS
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Feature Suggestions For Analytic Call Tracking SaaS.
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Allow each contact list to have a unique keyword for SMS opt-in purposes. Currently the system is programmed to only allow 1 keyword per telephone number requiring you to use a different phone number for every contact list you need SMS opt-in capabilities on. This would match other text messaging platforms that allow for many different keywords and contact lists for 1 telephone number.
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Would be really cool to have option to increase playback speed of call recordings to help increase efficiency when needing to listen to calls for various things.
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Most major pay per call networks use ZIP code prompts at the beginning of their IVR so they can redirect their traffic based on the coverage they have for the area the caller is in. This feature would allow us to recreate this network effect and reduce costs by being able to use a single lead gen call everywhere while ACT handles the heavy lifting of routing the call to the closest local business.
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The ability for the client to run call reports for ALL companies, as you can do in the Admin access. Boy we've had clients screaming for this one, is such a pain for them to go through the day's calls in a bunch of different screens.
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Vinny M 
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This feature is now available in v2.8.10!
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The ability to do a search/filter for a phone number. If I can't remember the date range the ability to do the filter using date range will not help, but if I know the number I could just do a search to find the call(s) from that number. So having a phone number search would be great.
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Vinny M 
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