ACT SaaS
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Feature Suggestions For Analytic Call Tracking SaaS.
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Twilio stores all of the recordings for your calls indefinitely. After a certain number of recordings Twilio begins to charge you for the extra storage space. Twilio's behavior to store your recordings indefinitely is not desirable because in most cases you don't need recordings that are older than a certain point. This feature would add the ability for you to set a threshold for recordings to be deleted after a certain time frame. For example, 30, 60, 90 days. So if you were to set the threshold to 90 days, any recording older than 90 days would be deleted from Twilio so you're not charged for extra storage. If you think this is a needed feature then please vote it up!
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COMPLETED
Vinny M 
responded
This feature is now available in v2.8.10!
39
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Right now ACT only has the option to send a transcription of voicemails. This feature would add the ability for you to have any or all calls transcribed and it would also separate the transcriptions for each person on the phone. i.e. Speaker 1: Hello Speaker 2: Hello, how can I help you?
PLANNED
Vinny M 
responded
38
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The automated billing feature for ACT does not take into account repeat calls. This feature would add the ability for ACT to NOT bill for repeat calls. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add detailed description in comment.
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PLANNED
Vinny M 
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38
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Reports have been included in ACT for a long time, however, the ability to schedule reports to automatically send to you or a client is not available. It's somewhat cumbersome and time consuming to login to ACT weekly or monthly to run a report. This feature would add the ability to schedule reports on a daily, weekly or monthly basis. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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PLANNED
Vinny M 
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ACT only has a call detail page for incoming calls, but we'd like to add a call detail page for outbound calls. This would add a link on the time/date stamp similar to how it is on the inbound call reports. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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COMPLETED
Vinny M 
responded
This feature is now available in v2.8.3!
52
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ACT has the ability to send email alerts but it doesn't have the native ability to send SMS alerts. SMS alerts are very desirable especially for things like missed calls or voicemails. This feature would add the ability for the user to add a phone number or list of phone numbers to be alerted via SMS under certain parameters such as missed call, voicemail and calls greater than X seconds. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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PLANNED
Vinny M 
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58
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This feature would analyze calls and give a score for certain triggers such as acquired address, acquired name, acquired phone number, verbal clarity, sales inquiry and appointment set. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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PLANNED
Vinny M 
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SMS Inbox and 2-way text messaging will add the ability for users to see SMS messages inside ACT and also allow users to respond to the text messages from the call tracking number that was originally messaged. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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COMPLETED
Vinny M 
responded
This has been implemented.
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Keyword tracking has been a feature in ACT for quite some time allowing you to have a pool of phone numbers which sets a unique phone number to a keyword. When the web user lands on the landing page this unique phone number is shown, however, if the web user clicks on another page, the default number is shown instead of the unique phone number from the pool that's mapped to a keyword. This feature would make it so that the unique number would be stored in a session cookie and would be shown on any page the user visits. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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COMPLETED
Ben Pate 
responded
27
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Voicemail Drops. I think it would useful to be able to leave voicemail messages for a business without ringing their phone. It would help bypass gate keepers if the business owner listens to the messages.
PLANNED
Vinny M 
responded
4
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The ability to do a search/filter for a phone number. If I can't remember the date range the ability to do the filter using date range will not help, but if I know the number I could just do a search to find the call(s) from that number. So having a phone number search would be great.
STARTED
Vinny M 
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The ability for the client to run call reports for ALL companies, as you can do in the Admin access. Boy we've had clients screaming for this one, is such a pain for them to go through the day's calls in a bunch of different screens.
COMPLETED
Vinny M 
responded
This feature is now available in v2.8.10!
3
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Most major pay per call networks use ZIP code prompts at the beginning of their IVR so they can redirect their traffic based on the coverage they have for the area the caller is in. This feature would allow us to recreate this network effect and reduce costs by being able to use a single lead gen call everywhere while ACT handles the heavy lifting of routing the call to the closest local business.
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2
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Would be really cool to have option to increase playback speed of call recordings to help increase efficiency when needing to listen to calls for various things.
2
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Allow each contact list to have a unique keyword for SMS opt-in purposes. Currently the system is programmed to only allow 1 keyword per telephone number requiring you to use a different phone number for every contact list you need SMS opt-in capabilities on. This would match other text messaging platforms that allow for many different keywords and contact lists for 1 telephone number.
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1
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I receive a lot of calls. I only care about calls beyond 4 or 6 minutes. The current limit of 2 minutes sends me tons of calls. Can we have an offer for 4 and 6 minutes or ideally be able to adjust the time ourselves for email notification. We have that ability in reporting already just not auto notifications.
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The Call Tracking App should allow users to receive the SMS to their Tracking Number and allow them to send SMS via their Tracking Number.
COMPLETED
Vinny M 
responded
This is already implemented. Make sure the SMS Handler URL is set to use ACT, then in the dashboard you can find the SMS Inbox. To start an SMS with a number, click on the call record, and you can type in the SMS box.
3
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Example: text JoinUs to [twilio number]
when they text that, then they receive a message like this:

"Awesome. To Join us visit this mobile friendly url: [url here]"

Then like xx minutes later, we determine that in the flow setup, send a question:

"Was you able to join yet? - Reply Y for Yes; N for No; X for not finished"
If they reply Y then reply with this message:
"Amazing! We are very happy to have you join us. You should have received an email then, with pertinent details of things we need... blah blah...";

if they reply N then reply with this message:
"Was there an issue? If so, or you need help, please reach out to our support team... or sales team or whateveer... blah blah..."

and if they reply X then we reply with this:
"Okay, we'll ask again later. If you need help, please contact us here xxxxxx blah blah"
and allow it to go back to the beginning like xx minutes later, or xx hours later, or xx days later...

so that way we can use the Call Tracking system to also carry on conversations with SMS.
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