ACT SaaS
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Feature Suggestions For Analytic Call Tracking SaaS.
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Twilio stores all of the recordings for your calls indefinitely. After a certain number of recordings Twilio begins to charge you for the extra storage space. Twilio's behavior to store your recordings indefinitely is not desirable because in most cases you don't need recordings that are older than a certain point. This feature would add the ability for you to set a threshold for recordings to be deleted after a certain time frame. For example, 30, 60, 90 days. So if you were to set the threshold to 90 days, any recording older than 90 days would be deleted from Twilio so you're not charged for extra storage. If you think this is a needed feature then please vote it up!
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Vinny M 
responded
This feature is now available in v2.8.10!
39
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Right now ACT only has the option to send a transcription of voicemails. This feature would add the ability for you to have any or all calls transcribed and it would also separate the transcriptions for each person on the phone. i.e. Speaker 1: Hello Speaker 2: Hello, how can I help you?
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Vinny M 
responded
37
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The automated billing feature for ACT does not take into account repeat calls. This feature would add the ability for ACT to NOT bill for repeat calls. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add detailed description in comment.
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Vinny M 
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37
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Reports have been included in ACT for a long time, however, the ability to schedule reports to automatically send to you or a client is not available. It's somewhat cumbersome and time consuming to login to ACT weekly or monthly to run a report. This feature would add the ability to schedule reports on a daily, weekly or monthly basis. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
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ACT only has a call detail page for incoming calls, but we'd like to add a call detail page for outbound calls. This would add a link on the time/date stamp similar to how it is on the inbound call reports. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
responded
This feature is now available in v2.8.3!
51
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ACT has the ability to send email alerts but it doesn't have the native ability to send SMS alerts. SMS alerts are very desirable especially for things like missed calls or voicemails. This feature would add the ability for the user to add a phone number or list of phone numbers to be alerted via SMS under certain parameters such as missed call, voicemail and calls greater than X seconds. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
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58
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This feature would analyze calls and give a score for certain triggers such as acquired address, acquired name, acquired phone number, verbal clarity, sales inquiry and appointment set. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
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61
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SMS Inbox and 2-way text messaging will add the ability for users to see SMS messages inside ACT and also allow users to respond to the text messages from the call tracking number that was originally messaged. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
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37
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Keyword tracking has been a feature in ACT for quite some time allowing you to have a pool of phone numbers which sets a unique phone number to a keyword. When the web user lands on the landing page this unique phone number is shown, however, if the web user clicks on another page, the default number is shown instead of the unique phone number from the pool that's mapped to a keyword. This feature would make it so that the unique number would be stored in a session cookie and would be shown on any page the user visits. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
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26
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Voicemail Drops. I think it would useful to be able to leave voicemail messages for a business without ringing their phone. It would help bypass gate keepers if the business owner listens to the messages.
PLANNED
Vinny M 
responded
3
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The ability to do a search/filter for a phone number. If I can't remember the date range the ability to do the filter using date range will not help, but if I know the number I could just do a search to find the call(s) from that number. So having a phone number search would be great.
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Vinny M 
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The ability for the client to run call reports for ALL companies, as you can do in the Admin access. Boy we've had clients screaming for this one, is such a pain for them to go through the day's calls in a bunch of different screens.
COMPLETED
Vinny M 
responded
This feature is now available in v2.8.10!
3
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Most major pay per call networks use ZIP code prompts at the beginning of their IVR so they can redirect their traffic based on the coverage they have for the area the caller is in. This feature would allow us to recreate this network effect and reduce costs by being able to use a single lead gen call everywhere while ACT handles the heavy lifting of routing the call to the closest local business.
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