Example: text JoinUs to [twilio number] when they text that, then they receive a message like this:
"Awesome. To Join us visit this mobile friendly url: [url here]"
Then like xx minutes later, we determine that in the flow setup, send a question:
"Was you able to join yet? - Reply Y for Yes; N for No; X for not finished" If they reply Y then reply with this message: "Amazing! We are very happy to have you join us. You should have received an email then, with pertinent details of things we need... blah blah...";
if they reply N then reply with this message: "Was there an issue? If so, or you need help, please reach out to our support team... or sales team or whateveer... blah blah..."
and if they reply X then we reply with this: "Okay, we'll ask again later. If you need help, please contact us here xxxxxx blah blah" and allow it to go back to the beginning like xx minutes later, or xx hours later, or xx days later...
so that way we can use the Call Tracking system to also carry on conversations with SMS.
This is already implemented. Make sure the SMS Handler URL is set to use ACT, then in the dashboard you can find the SMS Inbox. To start an SMS with a number, click on the call record, and you can type in the SMS box.
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Please make it so that when someone calls a round-robin or call blast configuration, it does not permanently link that caller to the answerer. I prefer that each time my toll-free number is called that it blasts to all my employees without permanently fixing the answerer to the caller.
I receive a lot of calls. I only care about calls beyond 4 or 6 minutes. The current limit of 2 minutes sends me tons of calls. Can we have an offer for 4 and 6 minutes or ideally be able to adjust the time ourselves for email notification. We have that ability in reporting already just not auto notifications.