61
votes
Vote
SMS Inbox and 2-way text messaging will add the ability for users to see SMS messages inside ACT and also allow users to respond to the text messages from the call tracking number that was originally messaged. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
responded
58
votes
Vote
This feature would analyze calls and give a score for certain triggers such as acquired address, acquired name, acquired phone number, verbal clarity, sales inquiry and appointment set. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
responded
51
votes
Vote
ACT has the ability to send email alerts but it doesn't have the native ability to send SMS alerts. SMS alerts are very desirable especially for things like missed calls or voicemails. This feature would add the ability for the user to add a phone number or list of phone numbers to be alerted via SMS under certain parameters such as missed call, voicemail and calls greater than X seconds. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
responded
0
votes
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This idea is closed, you cannot vote on this.
ACT only has a call detail page for incoming calls, but we'd like to add a call detail page for outbound calls. This would add a link on the time/date stamp similar to how it is on the inbound call reports. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
responded
This feature is now available in v2.8.3!
37
votes
Vote
Reports have been included in ACT for a long time, however, the ability to schedule reports to automatically send to you or a client is not available. It's somewhat cumbersome and time consuming to login to ACT weekly or monthly to run a report. This feature would add the ability to schedule reports on a daily, weekly or monthly basis. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
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Vinny M 
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