Voicemail Drops. I think it would useful to be able to leave voicemail messages for a business without ringing their phone. It would help bypass gate keepers if the business owner listens to the messages.
Keyword tracking has been a feature in ACT for quite some time allowing you to have a pool of phone numbers which sets a unique phone number to a keyword. When the web user lands on the landing page this unique phone number is shown, however, if the web user clicks on another page, the default number is shown instead of the unique phone number from the pool that's mapped to a keyword. This feature would make it so that the unique number would be stored in a session cookie and would be shown on any page the user visits. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
SMS Inbox and 2-way text messaging will add the ability for users to see SMS messages inside ACT and also allow users to respond to the text messages from the call tracking number that was originally messaged. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.
This feature would analyze calls and give a score for certain triggers such as acquired address, acquired name, acquired phone number, verbal clarity, sales inquiry and appointment set. If you think this is a needed feature then please vote it up! If you would like for this feature to include certain parameters or filters then please add a detailed description in the comment.